Turn Email Piping : Enabling this option[with proper 'email forwarders' set
for the department email], users can post tickets by sending emails to the
department email address. Disabling this option will prevent users from
posting tickets by sending emails even if the 'email forwarders' are set.
Should User be Registered To Post Tickets? : Enabling this option, the users
should be registered before posting a ticket.
Should User be Authenticated? : Enabling this option, an email will be send
to the registered user with the authentication link.
Should Message Rules be Applied? : Enabling this option, the ticket should
be assigned to a particular staff as the ticket title matching the rules.
Enable SMTP mail? : Enabling this option, all the mails will be send through external SMTP server
SMTP Server : SMTP server name
Port : SMTP port number
Spam Email Configuration : You can protect your helpdesk from spam emails
by setting spam filters on. You can train the Spam filters by supplying
the probable spam titles.