You can add and view categories in this section. You can create multi-level
categories under each department. Thus each department can have a
category tree of its own. You can create new categories under a parent
category if there are no knowledge base entries below the parent category.
That means, you cannot have both categories and knowledge base entries at
the same level (under the same parent). Also, you cannot delete a category
if you have some knowledge base entries under it.
The knowledge base entries created needs to be approved before they get
published to the public. If you are adding the entries, you can approve them
in the editing screen itself by checking the 'Approved' checkbox. If you want
to reject entries, go to 'Approve Entries' and select the entries and click
'Disapprove All'. To approve in a batch select all the entries and click
'Approve All'.