Using Help Desk for Resolving Your Customers' Issues and Requesting Assistance from Provider

If your hosting company provides a Help Desk solution integrated with the control panel, then you can use it to:

Note: If there is no Help Desk link in the navigation pane of your Panel, then it means that Help Desk is not available. Therefore, you should use other means to contact your hosting service provider when you need assistance.

In this chapter:

Viewing Trouble Tickets in Your Help Desk

Submitting a Problem Report to Your Service Provider

Commenting and Closing Trouble Tickets