Previous Topic

Next Topic

Managing Accounts and Documents Held Up by Anti-Fraud Filters

The Anti-Fraud Manager allows sorting out suspicious orders and accounts and collecting them in a separate Checklist, where these documents and accounts can be checked and approved manually. This makes anti-fraud checks more reliable and provides additional security.

When an order is held up by an anti-fraud filter, it is silently moved to the Anti-Fraud Manager > Checklist with Need Approval status.

A customer who have placed this order is not informed about anti-fraud check result. However, in this case, there is no payment step in store. A customer is informed that an order processing is in progress and offered to log in to the Control Panel and pay an order there. Meantime, provider or reseller can check an order and approve it allowing further processing, i.e., payment. If an order is not approved, it cannot be paid from the Control Panel as well. The system message says that an order is in process and offers to contact vendor in case of problems.

To send documents or accounts in the Anti-Fraud Manager > Checklist or let an order or an account pass this check, the additional actions are provided. You can use these actions in anti-fraud filters' rules.

For example:

The Anti-Fraud Manager Checklist consists of two lists, one for accounts, under the Accounts tab and another is for documents, under the Documents tab.

The list of accounts checklist displays the following:

The list of documents check list displays the following:

To approve an account or allow the further document processing, check the box next to an account or a document ID and click the Approve button.

Please send us your feedback on this help page