Viewing the Problem Details

After you have copied the Problem ID you can proceed with the Problem Viewer to see the detailed information about the problem.

To view the problem details:

1. Open the Configuration Director submenu on the Navigation tree and select the Logging and Errors. The Support Manager dashboard appears on the screen.
2. Click Problem Viewer on the Support Manager menu. The Problem Viewer form appears on the screen.
3. Enter the Problem ID in the Problem ID field.
4. Click the View button. The detailed problem description appears on the screen.

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